Contact

Have a question about your purchase or about a future purchase? Feel free to reach out here.

Shipping Policy: Please allow up to 7 business days to fulfill your order and additional time for shipping. Fulfillment time is dependent on number of orders being processed. There is free shipping on all retail orders by entering code FREESHIPPING at checkout.

Wholesale Questions: Please request terms and conditions agreement.

Return Policy: Returns and exchanges are accepted if the request is made within 30 days of receiving your package. Please send a message through this contact form to start the process. Yarn that has been wound into a cake will no longer qualify for a return, exchange, or refund.